Why Agent Knowledge Matters

Training your agent with your content is what makes it useful.

The Problem

Without training: - Agent gives generic answers - Can't talk about your business - Doesn't know your policies - Makes things up

With training: - Agent answers YOUR questions - Knows YOUR products - Follows YOUR policies - Uses YOUR data

Before and After Example

Question: "What's your return policy?"

Untrained:

"I don't know your specific policy. Check your website."

Trained:

"Returns accepted within 30 days. Items must be unused. Full refund in 5-7 days. Email returns@company.com"

See the difference? Training is the key.

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What You Can Train With

📄 Documents
PDFs, Word files, manuals, policies

🌐 Websites
Your site, help center, blog posts

🎥 YouTube
Tutorial videos, demos, webinars

❓ Q&A Pairs
Common questions and your answers

🗄️ Databases
Product catalogs, customer data, inventory

🛍️ E-commerce
Shopify store, product info, prices

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How To Train

1. Go to Configure → Knowledge
2. Click Add
3. Choose source type
4. Upload or connect
5. Click Process

Start with your most important documents.

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Tips

Do: ✅ Start with key documents
✅ Update when info changes
✅ Test after adding knowledge
✅ Add more as you find gaps

Don't: ❌ Upload everything at once
❌ Upload unrelated content
❌ Forget to update old info
❌ Skip testing

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Results

With good training: - 85-95% accurate answers - Happy users - Less support work needed - Instant responses

Without training: - 40-60% accuracy - Frustrated users - Still need human support - Generic responses

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Next Steps

1. Create your agent
2. Add your first documents
3. Test and improve

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Ready to start? Get started now →