Credits & Billing¶

Understand how credits work, manage your balance, and make the most of your Brilio subscription.

What Are Credits?¶

Credits are Brilio's internal currency for paying for AI features and platform usage.

Exchange Rate: 10 credits = $1 USD

Credits are deducted automatically when you use platform features like: - AI chat completions with your agents - Document processing and parsing - Website scraping and knowledge extraction - Speech-to-text and text-to-speech - Knowledge base enrichment

Getting Credits¶

Welcome Bonus (50 Credits)¶

When you verify your email address, you automatically receive 50 credits to explore the platform.

Granted immediately after email verification
No expiration date
Available to all new accounts

Onboarding Bonus (150 Credits)¶

Complete the onboarding wizard to receive an additional 150 credits.

Granted when you finish the agent setup wizard
No expiration date
One-time grant per account

Total Signup Bonuses: 200 credits ($20 value) to get started!

Subscription Credits¶

Paid subscriptions include monthly credit allocations:

Plan	Monthly Credits	Equivalent Value
Free	0 credits/month	-
Standard	500 credits/month	$50
Plus	1,500 credits/month	$150
Premium	5,000 credits/month	$500

Important: - Subscription credits expire at the end of each billing period - Monthly allocations reset on your billing date (even for quarterly/yearly plans) - Unused subscription credits do not roll over to the next month - See Plan Comparison for full details

Purchased Credits¶

Buy additional credits anytime as one-time top-ups:

Minimum Purchase: 100 credits ($10)
Maximum per Transaction: 10,000 credits ($1,000)
Expiration: Purchased credits never expire (as long as your account is active)

Bonus Credits¶

Receive promotional credits through: - Referral programs - Marketing campaigns - Special promotions - Admin-granted bonuses

Expiration: Bonus credits never expire (as long as your account is active)

Checking Your Balance¶

Dashboard Header¶

Your current credit balance is always visible in the top-right corner of the dashboard.

Shows: Available credits (total minus active reservations)

Billing Page¶

For detailed credit information:

Go to Settings → Billing
View your balance breakdown by credit type:
Subscription credits remaining this period
Purchased credits available
Bonus credits available
Welcome and onboarding bonus credits
Active reservations (credits locked for in-progress operations)

Transaction History¶

See all credit activity:

Go to Settings → Billing → Transaction History
View:
Credits granted (purchases, subscriptions, bonuses)
Credits used (by feature and date)
Reservation activity
Expiration events

How Credits Are Used¶

Burn Priority Order¶

When you use platform features, credits are consumed in this specific order:

Subscription Credits (highest priority)
Refund Credits
Bonus Credits (promotional/referral bonuses)
Onboarding Bonus (150-credit completion bonus)
Welcome Bonus (50-credit signup bonus)
Purchased Credits (lowest priority, one-time top-ups)

Why This Order?

Subscription credits expire monthly → Use them first so they don't go to waste
Purchased credits never expire → Save them as a backup for when subscription runs out
Bonuses consumed before purchases → Maximize value from promotional credits

Within each priority: Non-expiring credits are used first, then credits with the earliest expiration date.

Reservation System¶

For long-running operations (like document processing), credits are reserved before the operation starts:

Reserve: Credits locked when operation begins (prevents overspending)
Deduct: Actual cost charged when operation completes
Release: Unused credits returned to your balance

Example: - Document upload estimated at 50 credits → 50 credits reserved - Processing completes using 45 credits → 45 charged, 5 released back to balance

Credit Expiration¶

Credit Type	Expiration Rule
Subscription Credits	Expire at end of billing period (monthly for all plans)
Purchased Credits	Never expire (as long as account is active)
Bonus Credits	Never expire (as long as account is active)
Welcome Bonus	Never expires
Onboarding Bonus	Never expires

Note: If you delete your account, all credits are immediately forfeited and cannot be recovered.

Subscriptions¶

Available Plans¶

Plan	Price	Credits/Month	Max Agents
Free	$0	0	1 agent
Standard	$10/month	500 credits	5 agents
Plus	$50/month	1,500 credits	15 agents
Premium	$200/month	5,000 credits	50 agents

Billing Cycles: Monthly, quarterly, or yearly (all receive monthly credit allocations)

View Full Plan Details →

Auto-Renewal¶

Paid subscriptions automatically renew at the end of each billing cycle:

Charged to your payment method on file (via Stripe)
Renewal email receipt sent automatically
New subscription credits added to your account

Plan Changes¶

Upgrades: - Take effect immediately - Prorated charge for remainder of current billing cycle - Existing credits preserved + new plan credits added

Downgrades: - Take effect at end of current billing cycle - Existing credits preserved (subscription credits adjusted starting next cycle) - If agent count exceeds new limit, all agents deactivated (you must manually reactivate up to new limit)

Cancel Anytime: - Subscription ends at end of current billing period - No prorated refunds (except as required by law) - All existing credits (subscription, purchased, bonus) remain in your account - You can continue using the platform by consuming existing credits or purchasing more

Refund Policy¶

General Policy¶

Subscription fees: Non-refundable (no prorated refunds for cancellation)
Credit purchases: Non-refundable (credits remain in account until used)
Credits: Cannot be exchanged for cash or transferred between accounts

Exceptional Circumstances¶

Refunds may be granted at our discretion for: - Technical errors preventing credit delivery - Duplicate charges from payment processing errors - Significant platform outages preventing service usage

To Request Refund: 1. Email legal@brilio.ai within 30 days of charge 2. Provide documentation of the issue 3. Refund processed within 10 business days if approved

EU Consumer Rights¶

EU consumers have a 14-day withdrawal right for online purchases. However, by using platform services during this period, you forfeit the withdrawal right for services already consumed (credits used or agent activity).

Full Refund Policy in Terms of Service →

Frequently Asked Questions¶

Can I get more free credits?¶

Beyond the welcome and onboarding bonuses, free credits are occasionally offered through: - Referral programs (coming soon) - Special promotions - Marketing campaigns

Follow @brilio_ai for announcements.

What happens to credits when I cancel?¶

All existing credits remain in your account: - Subscription credits stop accruing - Purchased credits and bonuses remain available - You can continue using the platform by consuming existing credits - You can purchase additional credits without maintaining a subscription

Do purchased credits expire?¶

No. Purchased credits never expire as long as your account remains active. Only subscription credits expire monthly.

Can I transfer credits to another account?¶

No. Credits are non-transferable between accounts and cannot be gifted, sold, or exchanged.

How much do features cost?¶

Feature costs vary by AI model and usage: - Chat completions: 0.2-12 credits per 1K tokens (depending on model) - Document parsing: 0.3-1.5 credits per page (depending on document type) - Website scraping: Variable based on content size - Speech-to-text: ~1 credit per minute - Text-to-speech: ~0.5 credits per minute

See Platform Pricing for detailed feature costs.

What if I run out of credits?¶

When your balance reaches zero: - Agents remain active but cannot process new conversations - You can add credits by: - Upgrading your subscription - Purchasing a credit top-up - Waiting for your subscription to renew (if applicable)

Need Help?¶

Questions about billing? Email support@brilio.ai

View full terms: Terms of Service

See pricing details: brilio.ai/pricing